Frequently asked questions about delivery & returns

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When will my order be shipped?

We process and pack all orders within 1–2 business days after receiving payment. You will receive a confirmation email as soon as your package is shipped, including a tracking link. This way, you can always follow the status of your order.

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How long does delivery take?

The delivery time depends on your destination and the shipping company. Normally, it takes 2–5 business days within the EU. Delivery to remote areas or during peak season (e.g., Christmas) may take a little longer. You can always track the package with your tracking number.

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How does the return process work?

At CBDshoppen™, you have a 14-day full return policy according to the EU consumer protection legislation. If you wish to return, the item must be unused, unopened, and in its original packaging. Contact us at info@cbdshoppen.com, and we will send you return instructions. Once we have received the item, the amount will be refunded to your original payment method.

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Can I return an opened product?

For hygiene and safety reasons, we do not accept returns of products that have been opened or have broken seals. This ensures that all customers receive products in original condition and of the highest quality.

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Sender I discreet?

Yes – we always ship in neutral packaging without logos or product descriptions. This means that no one can see the contents, neither the shipping company nor others. We know that privacy means everything to our customers, and therefore discreet delivery is a standard part of our service.

Diskret levering til hele Europa

Alle ordrer fra CBDshoppen™ sendes i neutral emballage uden logo. Kun du ved, hvad pakken indeholder. Vi leverer til hele EU med sporing, så du altid kan følge forsendelsen fra afsendelse til levering.

NEUTRAL PAKNING

Privat & diskret

Ingen branding på ydersiden og ingen synlige produktangivelser på pakken.

TRACKING

Sporing hele vejen

Når din ordre er afsendt, modtager du trackingnummer, så du kan følge leveringen i realtid.

RETUR 14 DAGE

Gratis retur

Du har 14 dages returret. Retur er gratis, når varen returneres i samme stand som modtaget.

Retur – sådan gør du

Ønsker du at returnere en ordre, skal du først kontakte os på info@cbdshoppen.com. Skriv dit ordrenummer og årsagen til returneringen, så sender vi en hurtig returvejledning.

1) 14 dages returret
Retur kan ske inden for 14 dage fra modtagelsen.
2) Uåbnet og ubrugt
Produktet skal være uåbnet, ubrugt og i salgbar stand.
3) Ubrudt forsegling
Emballage og evt. forseglinger må ikke være brudt eller beskadiget.
4) Skader ved retur
Hvis varen eller emballagen er beskadiget ved modtagelse, kontakt os straks – så hjælper vi hurtigt videre.

Når vi har modtaget og godkendt returneringen, refunderer vi beløbet til samme betalingsmetode.

 
 
 
 
  • Fast expedition

    Order is dispatched within 1–2 business days

  • Discreet packaging

    Neutral packaging without logo
  • Sparbar delivery

    Tracking on all shipments

  • No return

    14 days right of withdrawal